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Retail Skills

Business & Administration – This qualification is offered as QCF at levels 2 to 4 as well as an Apprenticeship option at Intermediate (2) and Advanced (3) levels. The level will depend on the job role but an example of this could be level 2 Administrative Assistant through to level 4 for someone who has senior responsibility in an Administrative function.

Customer Service – This qualification is offered as QCF at levels 2 to 4 as well as an Apprenticeship option at Intermediate (2) and Advanced (3) levels. The level will depend on the job role but an example of this could be level 2 dealing with customer queries or direct contact with customers through to level 4 for someone who has the authority to put improvements in place, manages the customer service function and has overall responsibility for the processes.

Information Technology (for the User) – This qualification is offered as QCF at levels 2 to 3 as well as an Apprenticeship option at Intermediate (2) and Advanced (3) levels. The level will depend on the job role but an example of this could be level 2 where software packages are used on a daily basis as part of the job role i.e. word, outlook and internal bespoke packages. Level 3 is more in depth and will require full use of the range the software packages offer.

Learning & Development – This qualification is offered via a range of strands dependent upon what the specifics of the job role detail. It is offered at levels 3 to 4 and these levels encompass Direct Training, Co–ordination of Training, Management of Training.

Retail – This qualification is offered as QCF at levels 2 to 3 as well as an Apprenticeship option at Intermediate (2) and Advanced (3) levels. It is offered via a range of strands dependent upon what the specifics of the job role detail. It is offered at levels 2 to 3 and these levels encompass Retail Skills, Sales Professional, Visual Merchandising and Management.

Sales – This qualification is offered as QCF at levels 2 to 3 as well as an Apprenticeship option at Intermediate (2) and Advanced (3) levels. The level will depend on the job role but an example of this could be level 2 directly selling to customers, processing sales information and working to targets. Level 3 for someone who has the authority to put improvements in place, manages the sales function and has overall responsibility for the processes.

Travel Services – This qualification is offered as QCF at levels 2 to 3 as well as an Apprenticeship option at Intermediate (2) and Advanced (3) levels. It is offered via a range of strands dependent upon what the specifics of the job role detail and encompasses Leisure and Business, Tour Operator – Head Office.